Stay Safe on Truvano
Essential security guidelines for buyers and vendors
Report Suspicious Activity
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Safety Tips for Buyers
Verify Vendor Credentials
- Check vendor ratings and reviews
- Look for "Verified" badge (KYC completed)
- Review vendor's sales history and response rate
- Be cautious with new vendors having no reviews
Pay Through Platform Only
- NEVER pay outside the platform
- Avoid direct bank transfers to vendors
- Use Truvano wallet or Paystack gateway
- Buyer Protection only applies to platform payments
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- Check specifications, dimensions, and features
- Look at all product images
- Note refund and return policies
- Ask vendor questions before purchasing
Inspect Upon Delivery
- Open packages immediately upon delivery
- Check for damage or missing items
- Take photos/videos if issues found
- Report problems within 24 hours
Communicate Through Platform
- Use Truvano messaging system
- Keep all communication on-platform (creates evidence trail)
- Avoid sharing personal contact information too early
- Be professional and respectful
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- Prices significantly lower than market value
- Vendors rushing you to pay quickly
- Requests for payment outside platform
- Poor grammar or suspicious communication
- Unverified vendors selling high-value items
Safety Tips for Vendors
Complete KYC Verification
- Submit valid ID and business documents
- Verify your bank account
- Build trust with "Verified" badge
- Access higher listing limits
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- Use accurate descriptions and real photos
- Disclose defects or limitations
- Set realistic prices
- Clearly state shipping and return policies
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- Use appropriate protective packaging
- Include packing slips with order details
- Take photos of packaged items before shipping
- Use tracked shipping for valuable items
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- Ship within stated processing time
- Update order status and tracking info
- Communicate delays immediately
- Maintain high fulfillment rate
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- Respond to inquiries within 24 hours
- Be professional and courteous
- Handle complaints fairly
- Maintain high ratings and positive reviews
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- Watch for suspicious order patterns
- Verify delivery addresses
- Be cautious of rush orders with high values
- Report suspicious activity to Truvano
Account Security
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