Privacy Policy
Your privacy is important to us
1. Introduction
Truvano Marketplace, operated by Tjkonnnect Global Technology Limited (RC 8274141), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.
By using Truvano, you consent to the practices described in this policy. If you do not agree, please do not use our services.
Last Updated: December 16, 2025
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email, phone number, password, profile picture
- Vendor Information: Business name, address, bank details, tax information, verification documents
- Transaction Data: Purchase history, payment methods, shipping addresses
- Communications: Messages, reviews, support tickets, feedback
- KYC Documents: ID cards, BVN, utility bills (for verification)
2.2 Automatically Collected Information
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent, clicks, search queries
- Location Data: Approximate location based on IP address
- Cookies & Tracking: Session cookies, analytics cookies, preference cookies
3. How We Use Your Information
We use collected data for the following purposes:
Service Provision
Create accounts, process orders, facilitate payments, provide customer support
Security & Fraud Prevention
Verify identities, detect fraud, prevent abuse, secure transactions
Platform Improvement
Analyze usage, improve features, personalize experience, optimize performance
Communications
Send order updates, promotional emails, platform announcements, newsletters
5. Data Security
We implement industry-standard security measures to protect your data:
SSL/TLS Encryption
All data transmitted is encrypted
Secure Storage
Data stored on protected servers
Access Controls
Limited employee access
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a breach, contact us immediately at security@truvano.ng.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request account and data deletion (subject to legal obligations)
- Portability: Receive your data in a portable format
- Objection: Opt-out of marketing communications
- Restriction: Limit how we process your data
To exercise these rights, contact us at privacy@truvano.ng or through your account settings.
8. Children's Privacy
Truvano is not intended for users under 18 years old. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or fraud prevention purposes.
10. Contact Us
For privacy-related questions or concerns:
Email: privacy@truvano.ng
Support: support@truvano.ng
Company: Tjkonnnect Global Technology Limited (RC 8274141)